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What does the monthly support cover?
Posted by Steve Riley on 16 January 2018 11:13 AM

Your support covers

The monthly licence fee covers the services provided as below:

  1. Support desk with dedicated support staff
  2. Backups to offsite facility (AWS)
  3. Email alert sending (Amazon)
  4. All bug fixes included (unlimited warranty)
  5. Ad hoc training and help in using your site
  6. Routine maintenance such as patching and upgrading your website infrastructure
  7. Security and virus scanning of your site
  8. Software product license

What it doesn’t cover

Extra work required for changes requested are charged on an ad hoc basis and normally charged at our quoted hourly rate.

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